Blue Agave

Reviews about Blue Agave

• 3 / 5

  By laurenstephanib
  They always have good food. My hubby and I come here often and tend to sit at the bar. Our past two visits have been OK being that they seem to take forever to greet you, and everything else such as making drinks and cleaning tables, seems to be more important than at least saying "hello I'll be right with you." We've had Carlos as our server twice and once he gets to you, he's very nice and is a decent server. Well this last time( Sunday, 3/19/17 ) we were at the bar almost 15 whole minutes before I asked one of the bussers for water. They weren't busy, there were no tables behind us and only two others at the bar so I don't understand the slow poking. Shortly after, the manager came over and said oh you haven't been greeted yet we say no. She gets us water and offers us a cheese dip for waiting, I don't care for the queso but my husband does and accepted. Manager was very sweet and on top of everything. We enjoyed our food and everything was great, until the bill came. We asked why we were charged for the cheese when she offered it to us for waiting and they say well cheese is never free at a Mexican restaurant. Not only do I know that but I didn't appreciate the smart aleky tone. Sure it's not and I'm not a dumbass no appetizer is free but being that we waited so long for service and the MANAGER ASKING if we would like some for waiting, we didn't feel it should have been charged. Long story short we didn't make a big fuss about it and paid our bill. We fine dine quite often so believe me when I say the bill total was no issue, we like cheap food every now and then. It's the principle that we were offered it FOR WAITING, not asked "hey would you like an appetizer"....I was a server for several years as well as a bartender and currently a caterer, I know great service and I don't feel this past experience that I received it. Any other place would have just corrected the error but they didn't want to talk to a manager nor just say ok we apologize. I never go looking for free anything but when you're wrong you're wrong and you shouldn't have apologized to us for waiting so long and offering us some cheese for it if you were just going to charge it. Had I known I would've chose an appetizer I actually like. Needless to say, we will be very cautious the next time we are here because it seems they don't care if they're in the wrong or not or whether they give good service.
  April 26, 2017
• 1 / 5

  By Dwight Smalls
  Please read these comments before eating at this establishment. There is a common theme here in regards to POOR customer service. I refuse to spend any money in this establishment due to tge poor service I received approximately 1 year ago. My order was not prepared correctly. I normally would order the same entree, so I knew what to expect. The manager thought it was a joke and made light of the situation. No customer service was extended and no compensation. Manager was very rude, in my opinion, and made it obvious to me that I could go elsewhere. Blue Agave... Never Again....
  August 01, 2016